Impact - You said, I did

We were able to loan some of the equipment that is in storage from the Harlequin.

I guided the community group to the CIL funding application form.

I contacted our JET team who visited the resident to assess if any further action as required.

I checked and the planning application had never been logged so I fed this back to the resident who chased the tree surgeon up.

I shared details of this locally on social media to help raise awareness.

As it was a private road, I referred the resident to the private road agent.

I would be honoured!

I checked with licensing and the license had been granted.

I spoke to the Council Tax team who provided me with an explanation which I forwarded to the resident.

I put the resident in touch with Thames Water and Environmental Heath who guided the resident.

I met with the planning officer on the application to understand where it went wrong ad fed this back to the resident.

I directed the community group to the CIL funding request website.

I met with the resident and guided them through the process.

I directed the resident to the one.network website where they could see the roadworks, reasons and details to help them plan their journey.

I arranged for this to be cleaned by the Councils team.

I requested an additional bin be sited at this key location.

I listened to the problem and then raised the query with the planning team who advised that they were misinterpreting it and they could in fact start now.

I directed the resident to the report it tool to get this cleared up.

I directed the resident to the report it tool to get this cleared up.

I directed the resident to the report it tool to get this cleared up.

I directed the community group to suitable funding request options.

I liaised with the residents and our SCC to find suitable locations for these to be installed.

I directed the resident to the report it tool on the Reigate and Banstead Council website.

I explained to the resident that the team would be returning to fill the gap once the car has moved.

I directed the resident to the details about this on the Reigate and Banstead Council website.

I asked for more information about the funding requirements and how the community is involved. I then sought out appropriate options for them to apply for funding through.

I met with the resident and heard their concerns. I then guided them through the process going forwards.

I listened to the residents concerned, they have put objections in already, the council officers will work with the applicant to address these concerns if they can and the resident has asked me to call the application to the planning committee if it is likely to be approved

I delivered some purple litter picking bags to the resident

I advised the resident to forward the emails to me so that I can make contact with the relevant people to ensure that she receives a response

I spoke to the developer who subsequently moved the hoarding to make it safer for road users.

I guided the resident on the process and the value of a pre app meeting with the Council

I arranged for the street sweeper to clear these

I reported this to SES Water who investigated. Running the taps cleared the problem.

I arranged for the council to litter pick it.

I arranged for the council to litter pick the road and they also gave it a mechanical sweep whilst they were there which greatly improved the look of the road.

Yes, as it is a private road, you are able to do this. There may be some planning requirements depending on the location, type and size of gates and you will need to have the majority of residents in agreement and of course, you need to fund this.

I provided information to the resident on how to report this to SCC.

I visited the residential home and discussed their bins with them. I asked them what I could do to help them. They explained that they just do not have enough bin space for the about of rubbish they create and they dont know what to do. I spoke with the Council and discovered they have a domestic waste agreement, meaning that they cannot have any more bins that the standard allocation per person. Therefore they need to 'top up' their bins with commercial waste ones. They didnt know how to do this and so I provided them with an example costing and contact to get them started.

We held a meeting with the owner of the defibrillator (local business),the Residents Association and Village Hall Chairman. The business agreed to donate the defibrillator to the village hall for it to be cited there instead.

I am liaising with the local village hall and the football club to see if they would allow the footballers to use their overflow parking for these matches and with the football club to see whether better scheduling of matches could mean less cars required at any point.

I met with the chairman of the Residents Association and we spent some time working out where we felt would be the best location/direction for this bench.

I reported this urgently to SCC who came out and removed the fallen tree.

The council very promptly attended and closed the road whilst they cleared the fly tipping.

I met with the resident, went through his plans with him. Then spoke to the council regarding this scheme and fed this information back to the resident who is now redesigning the scheme and going for pre application advice from the council.

I arranged for our street sweeper to attend and clean this.

I guided the theatre to apply for funding to pay for this repair which was successful.

I requested that this was cleaned by our street sweeping machine, which was promptly completed.

I arranged for our Greenspaces team to repair the potholes which they did very quickly.

I visited and took photos of the bin, passed these on to the council with a request for this to be repaired urgently.

I checked and saw that this land was owned and maintained by the council and so I arranged for it to be removed promptly.

I arranged for the street sweeper to attend and clear it up.

Upon checking with the council, it is not owned by them and so I advised the resident that the council are unable to clean it as the whole road is private.

I went to the building site and spoke with the builders. Turns out it was actually a delivery to the new superstore which had blocked it. I spoke to the superstore who were very apologetic and explained that it was a one off due to their car park being full of the hoarding that had been taken down and so the lorry could not fit, but they promised it will not happen again.

I met with the Residents Association and local residents in the affected area to go through the plans. All were happy so I fed this back to SCC.

I arranged to meet with local residents to discuss where they would like it moved to so that I can forward this back to SCC.

I arranged for the street sweeper to go and clean it and the rest of the street whilst it was there.

Absolutely. It was a very informative meeting.

I spoke to our own Greenspaces team and the leader of the council, both of whom helped me to put pressure on SCC to come and assess the tree again. Under assessment they discovered that the tree did need significant reduction works and as such booked a contractor to do this. In my visits I also spotted that the road was very dirty and leaf covered and so I organised the street sweeper to come and shared on FB to request residents to move their cars ready for it.

Absolutely!

I met with the pub for them to debrief me, I then met with the relevant planning officer at the council for more detailed information. Afterwards I met with the pub again and explained to them why the application was refused and we have discussed at length what they need to do to reapply for this.

As this is their private property and no rules have been broken, there is nothing that we can do to force them to tidy it how you wish.

I talked through the options for different commercial waste contracts that I am aware of.

I visited the building site, spoke with the foreman, he ackowledged the situation and promised to keep an eye on it himself to ensure it doesn't happen again.

I put a request in to the council to consider an overhead barrier be fitted. The car park has been listed on a french website as a place you can park overnight for free. However, as the car park does not have any current parking restrictions and it is currently not causing a problem, at this point the request has been denied.

This was on Banstead Commons Land and so the Banstead Commoners Conservators cleared this promptly.

We liaised with the Banstead Commoners Conservators, police and JET to establish more regular checks on the pond. Residents who can see the pond know how to contact them in case of further problems. Signage has been put up asking to protect wildlife, a local angling group are going to attend regularly to discourage youths from loitering in the area and we are investigating adding CCTV.

I contacted the Neighbourhood Services team who were able to tell me that cardboard and paper are emptied every Monday, Wednesday & Friday and plastics, cans & glass are emptied every Tuesday and Thursday. Textile bins are also emptied three times a week.

I reported this to the council, who were able to litter pick this road in two stages (due to the volume of litter and danger of the road). They did a great job.

I reported this and the council promptly cleared it up.

I reported this and the council promptly cleared it up, they were able to issue a Penalty Charge Notice as there was an address on some of the rubbish.

I was able to assist the pub in obtaining a grant which reduced the price from £2500 to £900. The pub then held a race night to raise the rest of the money for the defibrillator which has now been installed.

I reported this to SCC, who promptly cut this back and the signage is now not obscurred.

I arranged for the street sweeper to visit and clear this up.

I explained that they would need a pavement license in this instance and gave them the link to apply for it.

I arranged for the street sweeper to visit and clear this up.

I met with the Headteacher and we had a long discussion aboiut the various different options that they have already tried. Sadly there just isnt anywhere suitable to hold the volume of parking. They have previously tried marshalling it themselves in the morning, but were told to stop by the police due to some threatening behaviour. Previous negotiations with local businesses to 'borrow' their parking spaces resulted in this being revoked due to the actions of some of the parents. They have tried every angle and unfortunately there isnt a permament solution to be made at the moment. We settled for requesting higher levels of parking enforcement from the council as this stops the parents parking outside the school where the danger is to the children and park further away and walk. This was the best outcome that we were able to achieve at this time.

I went through the points of concern for the resident and the plans for the planning permission and was able to show the resident that their concerns were not correct (such as building over the fence line - but it was actually 1metre away from the fenceline). I gave them my number to call me if they had any further concerns.

I contacted SCC who came out within two hours and cleared this away.

I contacted the four Residents Associations of the four villages I represent and was able to identify some residents who would really benefit from this kind gesture. I was then invited to help make the hampers and deliver some of them, which was really lovely.

I advised the resident that as the road is next to the train station, removing the lines would likely cause issues with commuters parking there. I provided them with the detaisl of the parking permit scheme that they can apply for with the other residents support.

I made a map of the boundaries that we use in the Council and sent this over to them.

We have been pushing hard for the closure of this site, due to the high volume of fly tipping there. However, we cannto close this site until every home has doorstep recucling facilities and currently some of the flats do not have this due to landlords refusing them. We are now in the process of delivering these recycling facilities regardless and the landlords will have to accept them. Once this is completed then we can remove the BRING site.

I met with residents and heard their concerns, they were planning on paying for an expensive lawyer to fight this on thier behalf, but i explained the planning process and how they could object individually making sure that they chose relevant genuine reasons. I explained how being positive about it is a great way to oppose something, such as (four houses would be very crowded, but three would be well spaced in the location).

I passed on the details of a community fund that would be suitable for this and the club has completed a successful request for this to be fully funded.

I forwarded the link to request the Mayors attendance to the resident.

I was able to 'piggy back' this off of the previous request because they were close together in location and so both were completed very quickly.

I arranged for this to be swept and cleaned, it was completed very quickly thankfully.

I contacted the relevant team at the Council and arranged for this to be cleared allowing the rainfall to flow freely down it.

I keep a supply in my car and so was able to drop some off right away.

We do not have powers to make people sell empty houses, this is at the owners choice. However, we do not give them any discount on Council Tax and so they will be paying as much as everyone else to have the house sitting there empty.

I investigated this and provided the information back to the resident, that if enough of the residents want this then they can apply to SCC to be considered for a permit scheme. It is not a quick fix and the process will take time unfortunately.

I reported this on the SCC website and it was cut back by SCC within a couple of weeks.

Absolutey, and I will volunteer to come and help build and put them up along with the giant poppies.

I passed the details onto our housing team who reached out to him.

I asked this question at a Full Council meeting (my first question!). The tennis courts will remain free to play!

I met the contractor onsite, he was able to provide evidence that the notice has been up all along, which was confirmed additionally by our licensing team who had made several checks themselves. It appeared that the hoarding it was placed upon had been recently cleaned, thus exposing it again more clearly and resulting in the resident noticing it

I explained to the resident that this is unfortunately a civil matter that I am unable to help with

With pleasure, and I thoroughly enjoyed talking to all of the volunteers about the role they play and thanking them, as well as lots of dancing and a wonderful meal

I contacted SCC who were able to very quickly fix the issue